Shipping policy

Thank you for shopping with Auré Method. Each release is intentionally produced and prepared with care. Please review the following shipping terms before placing your order.

Order Processing

All orders are processed within 2–4 business days, excluding weekends and holidays.

During limited drops, launches, or high-volume release periods, processing times may extend to 5–7 business days.

Processing time refers to the time required to prepare, pack, and dispatch your order. It does not include shipping transit time.

Orders cannot be modified or canceled once placed.

Limited Drops & Release Periods

Auré Method periodically offers limited releases (“Drops”).

Due to the high volume of orders during these events:

  • Extended processing times may apply.
  • Orders are fulfilled in the order they are received.
  • Shipping upgrades do not affect processing priority.

By purchasing during a drop, you acknowledge and accept potential extended processing timelines.

Shipping Methods & Delivery Estimates

Delivery estimates begin after your order has shipped.

Estimated delivery times:

  • Standard Domestic Shipping: 3–7 business days
  • Expedited Shipping (if offered): 1–3 business days

Delivery times are estimates and not guaranteed.

Auré Method is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other events beyond our control.

Tracking

Once your order has shipped, you will receive tracking information via email.

It is the customer’s responsibility to monitor tracking updates and ensure availability to receive the package.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Auré Method is not responsible for packages shipped to incorrectly entered addresses.

If a package is returned due to incorrect address details, the customer is responsible for additional shipping costs to resend the order.

Lost or Stolen Packages

Once an order has been transferred to the carrier, Auré Method is not liable for:

  • Lost packages
  • Stolen packages
  • Delayed shipments

If your tracking shows delivered but you have not received your package, please contact the carrier directly.

Claims are reviewed on a case-by-case basis, but replacement is not guaranteed for orders marked delivered.