Refund policy

We are committed to delivering elevated, intentional products crafted with care. Due to the personal and hygiene-adjacent nature of our products, we maintain the following return policy to ensure quality and safety for all customers.

Final Sale Policy

All purchases made through Auré Method are considered final sale.

Due to the intimate and hygienic nature of our products, we do not accept returns, exchanges, or offer refunds once an order has been placed and processed.

We appreciate your understanding, as this policy allows us to maintain strict quality control standards for every customer.

Damaged or Incorrect Orders

If your order arrives:

Damaged
Defective
Incorrect

Please contact our Customer Support team within 7 days of delivery at:

auremethod@gmail.com

Your message must include:

Your order number
A description of the issue
Clear photos of the item and packaging

Once reviewed, we will determine the appropriate resolution, which may include a replacement at no additional cost.

Auré Method reserves the right to deny claims that do not include sufficient evidence or are submitted outside the 7-day window.

Lost or Stolen Packages

Auré Method is not responsible for packages marked as delivered by the shipping carrier.

If your tracking information shows delivered but you have not received your package:

Please check with neighbors or household members.
Contact your local carrier for assistance.
If needed, contact our support team for guidance.

We review lost package claims on a case-by-case basis but cannot guarantee replacements for orders confirmed delivered by the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Auré Method is not responsible for:

Orders shipped to incorrectly entered addresses
Delays caused by incomplete or inaccurate information

If a package is returned to us due to incorrect address details, the customer will be responsible for additional shipping costs to reship the order.

Refused Deliveries

If a customer refuses delivery of a package, the order will not be refunded. Any additional shipping or return fees incurred will be the responsibility of the customer.

Charge backs & Payment Disputes

If a charge back or payment dispute is initiated without first contacting our support team, Auré Method reserves the right to:

Submit all documentation, delivery confirmation, and communications to the payment provider
Refuse future service

We strongly encourage customers to contact our support team first so we can resolve any concerns directly.

Policy Updates

Auré Method reserves the right to update or modify this Return & Refund Policy at any time without prior notice. The policy in effect at the time of purchase will apply to that order.