Frequently Asked Questions
WHAT ARE EAR SEEDS?
Ear seeds are small beads placed on specific points of the ear inspired by auricular acupressure. The ear contains pressure points that correspond to different areas of the body, and gentle stimulation of these points may support relaxation and overall balance.
Our ear seeds are designed as an easy and discrete way to have support throughout the day, curated as a practice in a modern, wearable form.
HOW DO EAR SEEDS WORK?
Ear seeds work by applying gentle pressure throughout the day to specific acupressure points on the ear. When these points are stimulated, they may help support the nervous system and encourage a sense of calm and focus.
Many people use ear seeds as part of their daily wellness ritual to promote relaxation and stress support.
DO EAR SEEDS HELP WITH STRESS AND ANXIETY?
Many customers use ear seeds to support stress relief and emotional balance. By stimulating calming pressure points on the ear, ear seeds may help encourage relaxation and nervous system regulation.
While results vary from person to person, they are often used as a gentle, non-invasive wellness tool for moments of overwhelm. Our discrete ear seeds make it easy to wear out and about!
WHERE SHOULD I PLACE EAR SEEDS?
Ear seeds are placed on specific acupressure points depending on your intention. Common placement areas support relaxation, focus, tension relief, or sleep.
Each order includes a placement guide to help you apply your ear seeds with confidence. If you ever need support, we're here to help:)
HOW LONG SHOULD I WEAR EAR SEEDS?
Most people wear ear seeds for 1-2 days at a time. You can gently press on them throughout the day for added stimulation.
If irritation occurs, remove them sooner. After removing, allow the skin to rest before reapplying.
ARE EAR SEEDS SAFE FOR SENSITIVE SKIN?
Our ear seeds use medical-grade hypoallergenic adhesive designed to be gentle on the skin. That said, everyone's skin is different.
If you have very sensitive skin, we recommend doing a small patch test first and removing the seeds if irritation occurs.
DO EAR SEEDS HURT?
Ear seeds should not be painful. You may feel mild pressure when applying them or when pressing on the point, but it should not feel sharp or uncomfortable.
If you experience discomfort, simply remove the seed and try a different placement. If discomfort continues, discontinue use.
DO EAR SEEDS EXPIRE?
Yes — ear seeds can expire.
For best results, we recommend storing them in a dry place and using them within 6 months to 1 year of purchase. Over time, the adhesive can naturally dry out, which may prevent the seeds from sticking properly to your ear.
That's exactly why ours come in individually sealed packaging. This helps protect the adhesive from air exposure and preserves freshness, so each application stays secure and comfortable when you're ready to use it.
If your ear seeds ever feel less sticky than they should, it's likely time for a fresh set!
HOW MANY EAR SEEDS SHOULD I APPLY?
Sometimes less is more! You don't need to apply many ear seeds at once to experience benefits. Many people start with 1–3 points per ear depending on their intention.
Consistency is often more important than quantity. Start simple and build from there.
HOW OFTEN CAN I APPLY EAR SEEDS?
Ear seeds can be used regularly as part of your wellness routine. Many people apply a new set every few days after giving their skin a short break.
Listen to your body and adjust based on what feels supportive for you.
HOW LONG DOES SHIPPING TAKE?
We process orders quickly so you can start your wellness routine sooner.
Most orders ship within 1–3 business days, and standard shipping typically takes 3–7 business days within the U.S. Delivery times may vary slightly during holidays or high-volume periods.
You'll receive tracking information as soon as your order ships so you can follow it every step of the way:)
DO YOU SHIP INTERNATIONALLY?
We currently ship within the United States.
If you're located outside the U.S., feel free to reach out — we're always exploring ways to expand internationally! 🌎
WHEN WILL I RECEIVE TRACKING INFORMATION?
You will receive your tracking number via email as soon as your order ships.
Once your package leaves our fulfillment center, we automatically send a shipping confirmation with a tracking link so you can monitor your delivery in real time. If you don't see the email, be sure to check your spam or promotions folder just in case!
HOW LONG DOES ORDER PROCESSING TAKE?
Our standard order processing time is 1–3 business days (excluding weekends and holidays).
We carefully prepare and pack each order to ensure your ear seeds arrive safely and beautifully. During high-volume periods or launches, processing may take slightly longer — but we always work to ship your order as quickly as possible:)
You'll receive a confirmation email as soon as your order has been processed and shipped.
WHAT IF MY PACKAGE IS DELAYED?
While most orders arrive on time, occasional shipping delays can happen due to carrier issues, weather, or peak seasons.
If your tracking hasn't updated for several days, please reach out to customer support.
HOW CAN I TRACK MY ORDER?
As soon as your order ships, you'll receive a tracking number via email.
You can click the link in that email anytime to check your order status and estimated delivery date. If you don't see it, check your spam folder just in case!
HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated at checkout based on your location and selected shipping method.
We offer free shipping promotions, so be sure to check our homepage or sign up for emails to stay in the loop!
WHERE DO YOU SHIP?
We currently ship within the United States.
At this time, we do not offer international shipping, but we're always exploring ways to expand in the future. 🌎 If you're located outside the U.S., feel free to contact us and let us know where you're shopping from — it helps us plan ahead!
MY PACKAGE SAYS DELIVERED BUT I DON'T SEE IT-WHAT DO I DO?
We know how stressful that can feel.
First, double-check around your delivery area and with neighbors. Sometimes carriers mark packages as delivered slightly early.
If you still can't find it, please contact us within 48 hours and we'll do our best to help you locate it.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If your order hasn't shipped yet, we may be able to update your address.
Please contact us as soon as possible with your order number. Once an order has been shipped, we're unable to reroute it.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards, along with secure checkout options available at purchase.
Our checkout is fully encrypted and protected, so your payment information stays safe and secure every time you shop with us 🤍
If you ever experience an issue at checkout, please reach out to us and we will help you resolve the issue.
HOW CAN I CHECK MY ORDER?
You can check your order status using the tracking link sent to your email once your order ships.
After processing, you'll receive a shipping confirmation with real-time tracking updates so you can follow your package every step of the way.
If you haven't received tracking yet, your order is likely still within our 1–3 business day processing window. If you need help, reach out to customer support.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card is charged at the time of purchase.
Once you complete checkout and receive your order confirmation, the payment is processed immediately to secure your items and begin fulfillment.
If you notice anything unexpected on your statement, please contact us and we'll gladly assist.
CAN I CHANGE MY PAYMENT METHOD?
Once an order has been placed, we're unable to change the payment method.
If your order has not yet shipped and there's an urgent issue, contact us as soon as possible and we'll do our best to help. Once processing is complete, payment details cannot be modified.
WILL I RECEIVE AN ORDER CONFIRMATION?
Yes! As soon as your purchase is complete, you'll receive an order confirmation email with your order details.
If you don't see it within a few minutes, check your spam or promotions folder. Still missing it? Contact us and we'll resend it right away.
DO YOU CHARGE SALES TAX?
Sales tax is applied where required by state law.
The exact amount of sales tax (if applicable) will be calculated automatically at checkout based on your shipping address — so you'll always see the final total before completing your purchase.
DO YOU OFFER SHOP PAY OR BUY NOW PAY LATER?
Yes — we offer secure checkout options including Shop Pay, where available.
If eligible, you may also see Buy Now, Pay Later installment options at checkout. These options allow you to split your purchase into smaller payments, subject to approval.
All available payment methods will appear automatically at checkout based on your location and eligibility.
WHY WAS MY PAYMENT DECLINED?
If your payment was declined, it's usually due to one of the following:
- Incorrect billing information
- Insufficient funds
- Your bank blocking the transaction
- A mismatch between billing and shipping details
We recommend double-checking your information or contacting your bank for clarification. If you continue to have trouble, please contact customer support.
CAN I CANCEL MY ORDER?
We begin processing orders quickly to ensure fast shipping, so changes or cancellations are not always guaranteed.
If you need to update your order details (address, items, etc.), please contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to accommodate your request:)
Once an order has shipped, we're unable to modify it.
CAN I USE A DISCOUNT CODE AFTER PLACING MY ORDER?
Discount codes must be applied at checkout and unfortunately cannot be added after an order is placed.
Be sure to enter your promo code before completing your purchase to receive the discount.
WHAT IS YOUR RETURN POLICY?
We do not offer returns for our ear seeds due to hygienic reasons. We offer refunds or replacements for items that arrive damaged, defective, or incorrect only.
To request a refund or replacement, please email us within 7 days of receiving your order with:
- Your order number
- A description of the issue
- Clear photos of the product
Once reviewed, we'll respond with next steps.
CAN I RETURN EAR SEEDS IF THEY DON'T WORK FOR ME?
Because ear seeds are considered a personal-use wellness product, we're unable to accept returns on opened items for hygiene and safety reasons.
Results can vary from person to person, as everyone's body responds differently. We always recommend consistent placement and proper application for the best experience.
If you have questions about placement or how to use your ear seeds, we're more than happy to guide you.
DO YOU ACCEPT RETURNS ON OPENED PRODUCTS?
For hygiene and safety reasons, we do not accept returns on opened ear seed products.
If your product arrives damaged or incorrect, please contact us within 7 days of delivery and we will resolve your issue.
HOW LONG DOES REFUND PROCESSING TAKE?
Refunds are for defective or incorrect orders only. Once your refund is approved, please allow 5–10 business days for the funds to appear back on your original payment method.
Timing can vary depending on your bank or credit card provider.
We'll notify you as soon as your refund has been issued 🤍
WHAT IF MY ORDER ARRIVES DAMAGED?
We're so sorry if that happens — that's never the experience we want for you.
Please email us within 7 days of delivery with photos of the damaged item and your order number. We'll review your claim and arrange a replacement or refund as quickly as possible.
Your satisfaction matters deeply to us and that is why we package each order carefully to prevent damage.
DO YOU OFFER EXCHANGES?
At this time, we do not offer direct exchanges.
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos, and we'll make it right as quickly as possible.
For hygiene reasons, opened products cannot be exchanged.
WHAT IF I'M NOT SATISFIED WITH MY PURCHASE?
Your experience matters to us!
While we cannot accept returns on opened ear seed products, we genuinely want you to feel confident in your purchase. If something feels off — whether it's application, wear time, or general questions — please reach out.
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can reach our customer support team anytime by visit our contact page for additional support options.
We aim to respond within 24–48 business hours (excluding weekends and holidays). Every message is personally reviewed, and we're always happy to help with order questions, product guidance, or general inquiries 🤍
WHAT ARE YOUR SUPPORT HOURS?
Our support team operates Monday–Friday during standard business hours 9-5.
Messages received on weekends or holidays will be answered on the next business day. We truly appreciate your patience and promise to respond as soon as possible:)
WHEN WILL I RECEIVE A RESPONSE?
We typically respond within 24–48 business hours.
During high-volume periods, response times may be slightly longer — but we always work to reply as quickly as we can:)
CAN I GET HELP WITH EAR SEED PLACEMENT?
Yes, absolutely!
If you need guidance on ear seed placement, we're happy to help. Proper placement is key to getting the most out of your ear seeds, and we want you to feel confident applying them.
You can contact us anytime for support, tips, or clarification on how to use your ear seeds safely and effectively.
WHERE IS YOUR COMPANY LOCATED?
AURÉ METHOD is located in the US and all orders are processed and fulfilled from the U.S., allowing us to provide reliable shipping and responsive customer support.
DO YOU OFFER WHOLESALE OPTIONS?
Yes — we do consider wholesale partnerships.
If you're interested in carrying our ear seeds in your boutique, wellness studio, or retail space, please contact us with your business details and inquiry. We'd love to learn more.
DO YOU COLLABORATE WITH INFLUENCERS?
We're always open to thoughtful collaborations:)
If you're interested in working with us, please reach out on our contact page and include your Instagram or social media handle, along with a brief introduction about yourself and your audience.
If it feels aligned, we'll be in touch!
HOW CAN I STAY UPDATED ON NEW RELEASES?
The best way to stay informed is by signing up for our newsletter!
Subscribers receive:
- Early access to new releases
- Exclusive offers
- Restock notifications
- Brand updates
You can join our email list here and be the first to know what's coming next 🤍
IS THERE A PHONE NUMBER FOR SUPPORT?
At this time, we offer support via email only.
This allows us to carefully review each inquiry and provide the most accurate, thoughtful response possible! Please allow 24-48 hours for a response. For additional support options, visit our contact page.